Check the basics
Start with your route, delay and the reason for the disruption.
A little clarity for your journey
Flight delayed?
Let’s find your way forward.
Travel disruptions are stressful. Understanding your options doesn’t have to be. Check whether your flight may qualify for EU compensation, one simple step at a time.
Check eligibilityNo account • No payment • About 2 minutes
01 / CHECK YOUR JOURNEY
Tell us about
your journey.
Tell us what happened. We’ll check the main EU261 conditions using your answers.
A first check
We do not retrieve flight records or submit claims. The airline or a claims service must verify the circumstances.
02 / KNOW YOUR NEXT STEP
Three simple steps. A clearer next move.
Keep your evidence
Save your booking, boarding pass, airline messages and actual arrival time.
Choose your path
Claim directly with your airline, or ask a claims service to handle it for a fee.
03 / THE USEFUL DETAILS
Before you claim.
Does every delayed flight qualify?
No. EU261 generally covers departures from the region and certain arrivals on eligible regional airlines. At least three hours late at the final destination is a key condition. Extraordinary circumstances may exclude compensation.
Will I receive €600?
Not necessarily. Standard awards are €250, €400 or €600 depending on distance and circumstances. Reductions can apply. The maximum is not the average.
Can I file without paying a service?
Yes, directly with the airline. A claims service is optional and may deduct a fee. Read its current terms.
What about cancellations and connections?
Further review is needed: cancellation notice, rerouting, single-ticket bookings and final arrival time matter. This form does not automatically decide those cases.
Is this AirHelp?
No. This is an independent tool. The AirHelp link currently goes to its public website: no affiliate tracking or commission is active.